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COVID-19

By March 17, 2020 No Comments

To Whom It May Concern,

First of all, thank you for all of your loyalty and support during this whole COVID-19 pandemic. We are grateful and blessed to have such amazing clients that are flexible and that trust us to take care of your pets.

We want to be as transparent as possible with you, our clients. One of our employees was tested for corona this past week. Her test came back as positive this morning. Our employee has not worked since June 18th except for a few hours on the morning of June 25th. She works in the treatment area of our clinic and does have any direct contact with any of you, our clients. When I talked to her this morning, she is feeling much better and will be quarantined for the next ten days. Please pray for her continued recovery.

Please know that we are taking every precaution to protect our staff and you, our clients. We are increasing the deep cleaning of our clinic to three days per day. We will continue to disinfect each exam room between patients. We again will close from 12 noon to 1p.m. to disinfect the lobby. We will require all of our staff to wear masks to decrease the spread of infection. We will also institute curbside serve to take your pets from the car, examine them inside, and return your pet to the car. If you choose curbside service, you may not speak directly with a veterinarian, but you will receive a phone call.

Please be patient with us. Many of our employees have decided to not work for a while and quarantine themselves. As a result, you may once again experience longer waiting periods and a delay in making appointments. We are doing the best that we can to provide prompt, quality service for your pets and you, our clients.

We appreciate every one of you. We are praying for your health, the health of our staff, and the health of our country. Please pray for us as we continue to lead our clinic through this pandemic. We believe that God is in control.

Please call us at 912-756-7560 if you have any questions or concerns

Thank you,
Kyle and Heather
Owners of Cedar Animal Hospital

To Our Valued Clients,
We are so thankful for each of you and the way that you supported us during the COVID-19 pandemic. Thank you for your patience and understanding as we have had to change our protocols and procedures. We have had to make some hard decisions to protect our clinic, our staff, and you, our clients.

As a result, we made the decision to close on Saturdays during this pandemic. We needed to allow our staff time to rest.

We have evaluated our current policies in light of moving forward and the current COVID-19 situation. As owners of Cedar Animal Hospital, we have made the difficult decision to permanently be closed on Saturdays. This was not decided on without a lot of debate and discussion about all aspects of our business.

First, Saturdays are chaotic days for us at Cedar Animal Hospital. We have become concerned that we are providing the highest quality of veterinary care and client communication because of the busyness. As a result, we feel it is best to close on Saturdays and continue to provide the quality veterinary care that you, our clients, deserve and expect.

Second, we would like to provide ourselves and our staff with a higher quality of life. The veterinary profession is demanding, and we love it. However, we would like to protect our staff from being exhausted and burned out and to provide our staff with time away from Cedar to recuperate and relax and refuel to better serve you, our clients.

We realize that most of our clients depend on two jobs to maintain their quality of life and Saturdays are the only day to visit the veterinarian. Consequently, we will be extending business hours on Tuesdays and Thursdays until 8 p.m. The last appointment will be at 7:30 p.m.; however, we will be open until 8 p.m. to pick up pets or products or to drop off your pet for boarding or surgery the following day.

We know and understand that this will cause some inconveniences for some of you. We apologize in advance for that. We are still here daily for you and will continue to provide the highest quality and standard of veterinary care to you and your pets that we possibly can.

We appreciate each of you. We are grateful to you. Thank you for your understanding.

Please call us at 912-756-7560 if you have any questions or concerns

Thank you,
Kyle and Heather
Owners of Cedar Animal Hospital

To Our Valued Clients,

First of all, we would like to say thank you for your continued support and patience during this COVID-19 pandemic. Please continue to be patient as we are still extremely short staffed. We are doing the best that we can to still provide quality veterinary care while protecting our staff and you, our clients.

Secondly, we have some good news to share. Both of our employees who were being tested for COVID-19 are improving. Both of the tests were NEGATIVE. Both of our employees are still not working as they are recuperating at home.

Please remember that we will be closed for the rest of the Saturdays in April. We apologize for any inconvenience that this may cause. However, our staff needs a day to rest and rejuvenate in order to better serve you during the week.

We are thankful for each of you. We are praying for you, our country, and our staff. God is in control and will be with us during these difficult times.

Thanks again,

Kyle and Heather
Owners
Cedar Animal Hospital

To Our Valued Clients,

We are monitoring the COVID-19 situation closely and are changing our business operations accordingly. We are still awaiting the test results from our two employees. Both of them are improving and are quarantined at their homes. We will keep you updated as we have more information to share.

To continue to provide quality service to you our clients, we are amending our normal procedures. We will be closed on Saturdays in April. Our last Saturday that we will be open is April 4. We will be open normal hours on that Saturday and then closed on Saturdays for the rest of April. The office will maintain normal hours Monday through Friday.

We are extremely short staffed at this time. About 50% of our staff have chosen to stay home to protect themselves and their families. Consequently, we are decreasing the number of doctors seeing patients at this time. We usually ave three doctors seeing appointments. Because of COVID-19, we will now only have two doctors available at one time. As a result, appointments may not be as available as they have been. We will give priority to the sick patients. Also, please BE PATIENT WITH US. Our staff is working hard and doing all that they can do. We are all trying to provide the best quality care for our clients and patients.

We greatly appreciate you. We are praying for you, our country, our staff, and our clinic. Thank you for your patience and continued support of us at Cedar Animal Hospital.

Thanks,

Kyle and Heather
Owners of Cedar Animal Hospital

To Our Valued Clients,

We want to be completely open and honest with you during this COVID-19 pandemic. We have two employees that are not working due to illness. Both of these employees are under the care of medical personnel. They have been treated for the last 10 days and were not tested for the corona virus due to mild clinical signs. We were informed yesterday that their medical teams decided to test both of these employees. We will not receive the results of the tests for a few days.

These employees have not worked at our clinic recently. One of the employees has not been at Cedar since March 18, 2020. The other employee has not worked since March 19, 2020 except for a short period of time on March 25, 2020. The employee returned to work as instructed by her doctor. However, due to her not feeling well, we instructed her to continue her quarantine at home.

We value each of you. Our goal is to do everything we can to keep you as our clients safe, our employees safe, and continue to provide medical care for your pets. We will continue to keep you updated. We are praying for you, our country, and our clinic. We are thankful for you and your support of Cedar Animal Hospital. God is in control.

Thanks,

Kyle and Heather
Owners of Cedar Animal Hospital

To Our Valued Clients,

We are still closely monitoring the COVID-19 pandemic. As a result, we are modifying some of our procedures concerning our lobby.

Our lobby becomes overcrowded between the hours of 7:30-9:00 a.m. and 4:30-6:00 p.m. Please avoid coming into the lobby during these times if at all possible. We will begin to close our lobby for short periods of time if overcrowding occurs. Our lobby will be closed long enough to clear the people and pets and then we will re-open. This should only take 15-20 minutes.

We are also asking our clients to make appointments. We will not be accepting walk ins or run to the backs unless it is an emergency. This is to decrease wait times and congestion in our lobby.

Also, we are asking you, our clients, to please call ahead for refills and medications including heartworm and flea medications that is needed. We will be happy to take your credit card number and process your payment over the phone. When you arrive to pick up your product, please call us and we will gladly bring your product out to you in your car.

We appreciate your support and effort to help control the COVID-19 pandemic. We are experiencing a shortness in our staff, so please be patient. We are doing everything we can to still provide care and services for you and your pet. Please be patient. We are continuing to pray and monitor the situation closely.

Thanks,

Kyle and Heather
Owners of Cedar Animal Hospital

To all Valued Clients,

We are and have been closely monitoring the situation with the COVID-19 virus. As of now, our hospital will be operating as normal including normal business hours. We are disinfecting the lobby many times during the day. The door handles and exam rooms are disinfected between each patient. Our lobby becomes very congested and over crowded during 7:30 am to 9:00 am and 4:30 pm to 6:00 pm. We are asking you, our clients, to pick up or drop off your animals during non-peak hours if possible.

Please be patient with us. As school closes and the situation evolves, we may experience a shortness in our staff. As a result, wait times may be prolonged. Our staff’s health is of utmost importance. Consequently, please do not enter our office if you are experiencing any of the clinical signs consistent with the COVID-19 virus. We will update you as quickly as possible as the situation changes. We will be here for you and your pets for as long as possible. We are praying for you and for our country. We are monitoring the situation closely. Thank you for your business, cooperation, and support.

Thanks,

Kyle and Heather
Owners of Cedar Animal Hospital

COVID-19 Notice

 Please read this announcement regarding COVID-19.

We will be closing daily from 12pm-1pm for cleaning and sanitizing purposes.

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